Mission & Vision
Statement
Our Mission
Our Mission
“To create an innovative, authentic, phenomenal hair and beauty experience, that accentuates the unique essence of each stylist or therapists’ craft with excellent product knowledge and education, whereby the clientele are the ultimate focus”
Our Vision
Our Vision
“To provide every member of staff at Suzanne Wilson Hair & Beauty with outstanding knowledge, and exceptional understanding of techniques and values of their professional craft, through a progressive business which, ultimately focuses on developing their creativity. Thus, demonstrating company core values of client interaction and satisfaction, whereby their experience is conclusive, vibrant and unlike any other in this industry”
Deposits
Question
Why do I need to pay a deposit?
Answer
As a small local business, it is very important to utilise our time in order to keep our running costs as low as possible and ensure that our fabulous members of staff can continue their employment. Although a large percentage of our lovely clients turn up for their appointment, our deposit system ensures our client “no shows” or last-minute cancellations are reduced and we are not left with empty space in the diary that we are unable to fill.
Patch Tests
Question
Why do I need a sensitivity test?
Answer
Your health and wellbeing is so important to us, and some of our service can trigger an allergic reaction and in extreme cases anaphylactic shock which can be fatal. Our tests can be carried out no later than 24 – 48 hours prior to your service, you don’t need to book an appointment for this and it literally takes a minute!
A sensitivity test is also required for some of our services in order to stay compliant with our manufacturer’s guidelines and our salon insurances. These services are:
- hairdressing colour work
- brow and lash tinting and lash lift
- individual/party lashes
Cancellations
Question
If I cancel my booking will I lose my deposit?
Answer
Your booking is very important to us and we really look forward to seeing you, however we appreciate that sometimes things don’t always go to plan and you may need to cancel or rearrange your booking. Our cancellation policy is 48 hours for all of our clients, this enables us to fill the space so that our clients who are on our waiting list don’t miss the opportunity to come in and see us too! If we don’t receive 48 hours’ notice with regards to your cancellation or you decide that you no longer want the service that you have booked in for your deposit becomes non-refundable.
Quality Treatments
Internationally Recognised Brands
Get In Touch
Get In Touch
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4 High Grange Avenue
Billingham
TS23 3XR
Opening Hours
Opening Hours
- Monday - Closed
- Tuesday - 9.30am - 5pm
- Wednesday - 9.30am - 5pm
- Thursday - 9.30am - 9pm
- Friday - 9.30am - 9pm
- Saturday - 9.30am - 5pm
- Sunday - Closed
Connect With Us!
Connect With Us!
