Frequently Asked Questions
Frequently Asked Questions
Why do I need to pay a deposit?
- Why do I need to pay a deposit?
As a small local business, it is very important to utilise our time in order to keep our running costs as low as possible and ensure that our fabulous members of staff can continue their employment. Although a large percentage of our lovely clients turn up for their appointment, our deposit system ensures our client “no shows” or last-minute cancellations are reduced and we are not left with empty space in the diary that we are unable to fill.
How much deposit do I have to pay?
- How much deposit do I have to pay?
The deposit that we require depends on what service you book in for :
- For a non-chemical service £10
- For a chemical service £25
- Hair Extensions cost of the hair or 50% of the fitting fee
- Beauty treatments 50% of the service
If you make your booking online, your deposit is between 30% and 50% and in the event of a no show the company will charge your card for the service.
How do I book online?
- How do I book online?
Booking online is such an easy way to manage your appointments! If you work shifts or unsociable hours you can still manage your diary with our online booking facility. To book an appointment, click on the book now button at the top of this page. You will need make a one-time only account and then you can book all your favourite treatments with your favourite member of staff. You can confirm and reschedule your booking here also, leaving you in full control of your bookings.
Do I always have to book with the same stylist or therapist?
- Do I always have to book with the same stylist or therapist?
At Suzanne Wilson Hair & Beauty we consider ourselves to be a roam free salon! We welcome you to select the stylist or therapist of your choice – if you wish to stay with the same member of staff or change each time you visit that is ok with us! We work as one team and are glad you are choosing us – whichever one of us!
If I cancel my booking will I lose my deposit?
- If I cancel my booking will I lose my deposit?
Your booking is very important to us and we really look forward to seeing you, however we appreciate that sometimes things don’t always go to plan and you may need to cancel or rearrange your booking. Our cancellation policy is 48 hours for all of our clients, this enables us to fill the space so that our clients who are on our waiting list don’t miss the opportunity to come in and see us too! If we don’t receive 48 hours’ notice with regards to your cancellation or you decide that you no longer want the service that you have booked in for your deposit becomes non-refundable.
Why do I need a sensitivity test?
- Why do I need a sensitivity test?
Your health and wellbeing is so important to us, and some of our service can trigger an allergic reaction and in extreme cases anaphylactic shock which can be fatal. Our tests can be carried out no later than 24 – 48 hours prior to your service, you don’t need to book an appointment for this and it literally takes a minute!
A sensitivity test is also required for some of our services in order to stay compliant with our manufacturer’s guidelines and our salon insurances. These services are:
- hairdressing colour work
- brow and lash tinting and lash lift
- individual/party lashes
I have had my hair coloured for years do I still need a sensitivity test?
- I have had my hair coloured for years do I still need a sensitivity test?
You need to have a sensitivity test with us if:
- You have never had a hair colour, brow or lash service with us before
- It is more than 6 months since you have visited us
- If you have had a Covid vaccination
- If you have had a tattoo since your last colour, brow or lash service
- You have encountered any new allergies since your last visit with us
We reserve the right not to perform your treatment if your sensitivity test has not been carried out.
