Our Team

SUZANNE WILSON - PROPRIETOR & STYLIST

WHY ARE YOU IN THIS CAREER?
BECAUSE I LOVE IT! IT’S AS SIMPLE AS THAT! I HAVE THOROUGHLY ENJOYED MY EXPERIENCE IN THIS WONDERFUL INDUSTRY FOR OVER 30 YEARS. THE PROGRESSION OF STYLES AND TRENDS INTRIGUES ME AND I AM A TOTAL PRODUCT KNOWLEDGE JUNKIE. I JUST LOVE TO KNOW THE INS AND OUTS OF EVERYTHING IN THIS EVER CHANGING INDUSTRY.

WHY DID YOU OPEN SUZANNE WILSON HAIR & BEAUTY?
MY CAREER AS A HAIRDRESSER HAS TAKEN MANY DIFFERENT PATHS FROM TIME TO TIME. I HAVE BEEN EMPLOYED AS A SENIOR STYLIST IN OTHER SALONS AND AFTER GAINING MY DEGREE, I BECAME A LECTURER IN FURTHER EDUCATION COLLEGES. MY CAREER HAS ALSO INVOLVED BEING A WORK BASED ASSESSOR AND A CRAFT EDUCATOR FOR THE COMPANY MATRIX. IN AUGUST 2013 I DECIDED TO TAKE THE PLUNGE AND OPEN MY FIRST SALON WITHIN THE BLACKWELL GRANGE HOTEL, DARLINGTON. I DIDN’T KNOW HOW THIS WOULD PAN OUT OR IF IT WOULD EVEN BE SUCCESSFUL. HOWEVER, I EMBRACED THE CHALLENGE AND WITHIN THE FIRST 2 YEARS THE BUSINESS GREW WAY BEYOND MY EXPECTATIONS. AS A RESULT, THE PREMISES BECAME TOO SMALL TO COPE WITH THE DEMAND. ONCE AGAIN I TOOK ON A NEW CHALLENGE TO MOVE TO BIGGER PREMISES. I WAS THRILLED TO FIND THIS FANTASTIC SALON IN SUCH A GREAT LOCATION IN BILLINGHAM. I FULLY REFURBISHED, GIVING THE SALON A NEW FEEL AND EMBARKED ON HIRING A HIGHLY SKILLED TEAM OF STYLISTS. I MADE THIS TRANSITION FROM BEING EMPLOYED TO OWNING MY OWN BUSINESS BECAUSE I WANTED TO SHARE MY KNOWLEDGE AND PASSION WITH MY CLIENTS, AND BUILD UP THE CAREERS OF OTHER YOUNG, UP AND COMING STYLISTS.

WHY DO YOUR SALON CLIENTS LOVE YOU?
I THINK IT IS BECAUSE I TAKE THE TIME TO LISTEN TO THEM. I REALLY QUESTION WHAT IT IS THEY WOULD LIKE FROM THEIR HAIR, AND I ALWAYS GIVE THEM REALISTIC EXPECTATIONS AND TIPS ON HOW TO ACHIEVE THEIR SALON LOOK AT HOME. I LIKE MY CLIENTS TO KNOW THAT THEY ARE NOT JUST “AN APPOINTMENT.” EVERY CUSTOMER IS IMPORTANT TO ME AND I CREATE THEIR OWN PERSONAL HAIR JOURNEY BASED ON WHAT THEY WOULD LIKE TO ACHIEVE. MY TEAM ARE AWARE THAT CUSTOMER SERVICE IS OF A HIGH STANDARD AND IT HAS BECOME IMPORTANT TO THEM TO ALWAYS DELIVER EXCELLENT SERVICE. I WOULD LIKE TO THINK THAT MY CLIENTS APPRECIATE THIS AND THAT I ALWAY TRY TO EXCEED THEIR EXPECTATIONS.

WHAT IS YOUR MESSAGE TO YOUR CLIENTS?
THANK YOU SO MUCH FOR YOUR SUPPORT AND LOYALTY FOR THE PAST 6 YEARS. MY MISSION IS TO DELIVER AN OUTSTANDING, CONSISTENT EXPERIENCE TO EVERY SINGLE CLIENT THAT WALKS THROUGH THE DOORS OF SUZANNE WILSON HAIR & BEAUTY AND ESTABLISH LONG LASTING RELATIONSHIPS. I WANT YOUR SERVICE TO BE MEMORABLE, PROFESSIONAL AND DELIVERED BY AN EXPERT, USING THE BEST QUALITY BRANDS POSSIBLE AT AFFORDABLE PRICES. SO MY MESSAGE TO YOU IS "I WILL CONTINUE TO UPSKILL AND INSPIRE MY STAFF TO THE HIGHEST LEVELS. I WILL LISTEN TO YOU THE CLIENT, TO KEEP IMPROVING MY BUSINESS AND I WILL CONTINUE TO SERVE THE COMMUNITY WITH THE BEST CUSTOMER SERVICE POSSIBLE.”

Bobbi-Leigh Brooks - Stylist

Why are you in this career?
I love meeting new people and being able to change how someone feels about themselves through simply walking through the door, whether it is a complete change or just a simple blow dry and a chat I love making a difference to my clients day. I love being a hairdresser and never get bored because there is always some new trend or style which further develops my skills.

Why did you choose to work at Suzanne Wilson Hair & Beauty?
I love this salon as I feel so valued. Being part of a team where we are constantly encouraged to progress and make suggestions for improvement makes me want to always do my best. The clients who visit Suzanne Wilson Hair & Beauty are so lovely and it is a breath of fresh air to be given the time to spend with them not only to do their hair but to give the best customer service.

Why do your salon clients love you?
I am me, no one else, just me! I will always give an honest opinion and offer suggestions based on the client requirements and if it is achievable based on whether it compliments their features and hair type, so they can walk out of the door and feel amazing.

What is your story that will inspire others ?
I started hairdressing slightly later than most school leavers as I was put off by another salon that made me feel it wasn’t for me. After doing a few different courses I realised that I missed hairdressing and my older self made me try again and I am so glad I did! So my message to you is “I will always promise to give my best, I am doing what I love. If anyone asks me what I do for a living I don’t say just a hairdresser - I proudly say I am a hairdresser with a smile on my face."

Ellie Mae Ogleby - Stylist

Why are you in this career?
I choose this career because I thrive from making other people feel good about themselves. My passion and creativity is exhibited every day and I feel so much joy when my guests continue to choose me as their stylist. Work doesn't feel like work when you love your job!

Why did you choose to work at Suzanne Wilson Hair & Beauty?
Training!! Suzanne always encourages us to go on training courses and carries out in salon training and she supports us in progressing within our career. Hairdressing styles and colours are forever changing and in this salon, we are always evolving.

Why do your salon guests love you?
Because I want them to feel amazing and have the best experience ever whilst under my care in the salon. I look after my guests from start to finish and guide them in the right direction with their overall look and home care maintenance. They know I want them to feel amazing.

What is your story that will inspire others?
Whilst undergoing my training I realised that a visit to the salon is more than a haircut or colour, and that every guest has a different reason for their visit whether it is for a few hours to chill, maintenance for their hair or just a treat. So my message to you is “I promise to give you my undivided attention from start to finish, to continue to grow my skills as a hairdresser and guarantee you the best experience regardless of the reason for your visit"

Toni Curwen - Stylist

WHY ARE YOU IN THIS CAREER?
I LOVE BEING IN THIS JOB AND CREATING A CONFIDENCE IN A PERSON THAT THEY NEVER THOUGHT THEY HAD!

WHY DID YOU CHOOSE TO WORK AT SUZANNE WILSON HAIR & BEAUTY?
STRUCTURE! I BELIEVE EVERYTHING SHOULD HAVE A STRUCTURE, A BUILDING WOULD FALL DOWN WITHOUT IT AND THIS SALON HAS A VERY STRONG STRUCTURE, FOR BOTH OUR CLIENTS AND STAFF ALIKE, WHICH GIVES ME THE BEST WORKING EXPERIENCE.

WHY DO YOUR SALON CLIENTS LOVE YOU?
I WILL ALWAYS DO MY BEST TO MAKE THEM HAPPIER LEAVING THE SALON THAN HOW THEY FELT WALKING IN! I LOOK AT MY CLIENTS IN THE SALON WITH A FRESH PAIR OF EYES EVERY VISIT AND LOVE OFFERING A CHANGE WHEN NEEDED.

WHAT IS YOUR STORY THAT WILL INSPIRE OTHERS?
RETURNING TO WORK AFTER HAVING MY GORGEOUS DAUGHTER HAS MADE ME REALLY CHERISH TIME TO RELAX. I CAN NOW FULLY APPRECIATE THAT NOT EVERYONE WANTS TO TALK AND MY CLIENTS MAY WANT TO READ A MAGAZINE OR CATCH UP ON MESSAGES BECAUSE TIME IS PRECIOUS AT HOME AND THEY WANT TO TRUST IN ME TO MAKE THEM FEEL GOOD. THEREFORE, MY MESSAGE TO YOU IS THAT "I WILL LET YOU KNOW HOW LONG YOU WILL BE IN THE SALON WITH ME, HOW MUCH YOUR SERVICE WILL COST AND EXACTLY WHAT IS GOING ON EACH AND EVERY STEP OF YOUR SALON JOURNEY. DURING THIS TIME YOU CAN TOTALLY RELAX AND HAVE A BIT OF 'ME' TIME, ENABLING ME TAKE CARE OF YOUR EVERY NEED."

Chloe Derby - Stylist & HD Brow Therapist

Why are you in this career?
I would class myself as a very creative person! I love to be hands-on and see the change in not only my clients' hair and brows but also in their boost in confidence from entering to leaving the salon.

Why did you choose to work at Suzanne Wilson Hair & Beauty?
I enjoy the fast paced environment of the salon, and I love the fact that we are always keeping up with the newest hair and beauty trends. Working here has taken my creativity and knowledge to levels I never thought it would reach as I started my career later on!

Why do your salon Clients love you?
I enjoy making my clients feel welcome and relaxed - I feel as though when you are comfortable with your stylist you can tell them exactly what you want! I will always try my very best to make everyone on of my clients 100% happy with their visit. Whether you are here for a complete makeover or a trim, I will always give you the same fabulous service!

What is your story that will inspire others?
From as soon as I could hold a pencil I have know I wanted to do something creative. Upon leaving college I embarked on a completely different career, soon realising that it wasn’t the right choice for me. A year or so later I saw the advertisement for the position as Suzanne Wilson Hair & Beauty, and applied in the hopes of sparking up my creative side again, I am so glad I did, because I love my job and the training, knowledge gained and salon environment is second to none! So my message to you is 'Give me a challenge and let my creative juices flow and I can guarantee you won’t be disappointed!"

Trish Alexander - Therapist

Why are you in this career?
Being able to guide and advise my clients on products and procedures to enable them to feel good about themselves also makes me feel good about myself too! I just know that this is what I was meant to do in my life and and I love it wholeheartedly.

Why did you choose to work at Suzanne Wilson Hair & Beauty?
This salons' commitment to customer loyalty, high standards of professionalism and customer care is of the highest importance. The salon is in no doubt managed and overseen with the sole purpose of making every client visit special and beautiful and I want to be part of it.

Why do your salon clients love you?
I am very easy to get along with and approachable, Suzanne commented on this during my feedback after my interview and trial days at the salon. I will make you feel fully at ease during your treatments with me and you can ask me anything and I will give you an honest answer and this is appreciated by my clients.

What is your story that will inspire others?
Having been doubted and sometimes sneered at by wanting to change my career path late in my life, I was told I would never do it and I was too old, well I can tell your here and now I stand proud and full of hope and happiness as I succeed and prove it is never too late. I have set great precedence to my children and they know I will be the best mum that I can possible be! So my message to you is " Hard work and commitment pay off and I will not waste a single bit of my training to always provide you with the best treatment and service that I can give"

JENNY DURKIN - GRADUATE STYLIST

WHY ARE YOU IN THIS CAREER?
I REALLY CAN’T IMAGINE MYSELF ENJOYING ANY OTHER JOB AS MUCH AS I ENJOY THIS ONE! I HAVE A NEED TO BE CONSTANTLY LEARNING SOMETHING NEW AND YOU MOST CERTAINLY LEARN SOMETHING NEW EVERY DAY!

WHY DID YOU CHOOSE TO WORK AS SUZANNE WILSON HAIR & BEAUTY?
I FIRST ENTERED THE SALON AS A NERVOUS 16-YEAR-OLD WORK PLACEMENT STUDENT. I WAS GIVEN JOBS TO DO AND WAS TAUGHT LOTS OF SKILLS AND PROCEDURES ALL IN ONE WEEK! I REQUESTED THAT I WENT BACK TO SUZANNE WILSON HAIR IN MY SECOND YEAR AT COLLEGE TO DO A FURTHER WEEKS PLACEMENT BUT I WAS MUCH MORE CONFIDENT THE SECOND TIME AROUND WHICH RESULTED IN SUZANNE OFFERING ME A PART TIME JOB. THIS IN TURN THEN LED TO ME BEING OFFERED AN NVQ LEVEL 3 ADVANCED APPRENTICESHIP. I ACCEPTED WITHOUT ANY HESITATION!

I ENJOY THE PEOPLE I WORK WITH, THE PEOPLE I GET TO MEET, THE SALONS ROUTINES AND PROFESSIONALISM AND MOST OF ALL I AM ALWAYS LEARNING SOMETHING NEW AND ENCOURAGED TO PROGRESS IN MY CAREER.

WHY DO YOUR SALON CLIENTS LOVE YOU?
I THINK IT IS MY SMILE! I AM CHATTY AND QUITE OUTGOING AND LOVE TO MEET ALL OF THE PEOPLE THAT VISIT OUR SALON. THEY AFFECTIONATELY CALL ME ‘LITTLE JEN!” I LOVE THE ROLE OF CUSTOMER SERVICE. MY CLIENTS REALLY APPRECIATE THIS AND IT HAS ASSISTED IN THE BUILDING OF MY COLUMN, ENABLING ME TO GAIN CLIENTS OF MY OWN.

WHAT IS YOUR STORY THAT WILL INSPIRE OTHERS?
I HAVE TRAINED FOR TWO YEARS AT MIDDLESBROUGH COLLEGE AND GAINED MY LEVEL TWO HAIRDRESSING QUALIFICATION WITH A DISTINCTION. PART OF MY TRAINING WAS TO FIND A WORK PLACEMENT TO WHICH I DID - HERE AT SUZANNE WILSON HAIR & BEAUTY. JUGGLING BOTH COLLEGE AND WORK WAS OVERWHELMING AT TIMES. LEARNING BOTH PRACTICAL SKILLS AND THE THEORY BEHIND THEM COULD BE STRESSFUL, HOWEVER THE WORKPLACE GAVE ME A GREAT INSIGHT INTO HOW TO TRANSFER MY SKILLS FROM A COLLEGE ENVIRONMENT INTO THE WORKPLACE AND I WAS ALWAYS ENCOURAGED AND ADVISED THAT IT WOULD BE WORTH IT IN THE END. NOW THAT I HAVE MY APPRENTICESHIP MY MESSAGE TO YOU IS “THE LONG HOURS AND HARD WORK WILL GIVE YOU THE RESULTS THAT YOU HAD ALWAYS HOPED AND DREAMED OF!”

REBECCA – TRAINEE STYLIST

WHY ARE YOU IN THIS CAREER?
STARTING MY CAREER A LITTLE LATER IN LIFE I WANTED TO GAIN A JOB FOR LIFE THAT WOULD UTILISE MY CREATIVITY AND INTERPERSONAL SKILLS. GETTING TO MEET NEW PEOPLE EVERY DAY WHILST LEARNING THE SKILLFUL ART OF DRESSING HAIR IS FABULOUS AND PEOPLE WILL ALWAYS NEED A HAIRDRESSER!

WHY DID YOU CHOOSE TO WORK AT SUZANNE WILSON HAIR & BEAUTY?
DURING MY INTERVIEW FOR THIS POSITION, I INSTANTLY FELT CALM AND COMFORTABLE. THE SALON IS IN A GREAT LOCATION AND THE STAFF WHO WORK HERE ARE FANTASTIC! THEIR CLIENT CARE IS THE NUMBER ONE PRIORITY AND I AM EXCITED FOR MY SKILLS TO GROW AND FOR MY CAREER TO DEVELOP.

WHY DO YOUR SALON CLIENTS LOVE YOU?
MY ATTENTION TO DETAIL IS SECOND TO NONE! I AM WELCOMING, FRIENDLY AND I LOVE TO PLEASE BY GOING THAT EXTRA MILE WHICH IS ADVANTAGEOUS IN MY ROLE AS A TRAINEE, CONTRIBUTING TO THE SATISFACTION OF EACH AND EVERY CLIENT.

WHAT IS YOUR STORY THAT WILL INSPIRE OTHERS?
NEVER GIVE UP ON YOUR DREAM! AT THE AGE OF 27, I HAVE BEEN RAISING MY TWO BOYS FOR THE LAST 8 YEARS. NOW THEY ARE BOTH AT SCHOOL I FELT THAT THE TIME WAS RIGHT FOR ME TO BEGIN MY CAREER, AND ALTHOUGH I FELT, I WAS TOO OLD TO TRY FOR AN APPRENTICESHIP I DECIDED TO GIVE IT MY BEST SHOT. SUZANNE EXPLAINED IN DETAIL WHAT THE JOB ROLE ENTAILED AND REASSURED ME THAT IF I WAS THE BEST CANDIDATE FOR THE JOB, MY AGE WAS NOT A PROBLEM. AFTER TWO TRIAL DAYS, I RECEIVED THE CALL TO SAY I HAD BEEN SUCCESSFUL! MY MESSAGE TO YOU IS, "NEVER GIVE UP ON YOUR DREAMS NO MATTER WHAT AGE YOU ARE. THERE MAYBE OBSTACLES YOU MIGHT NEED TO OVERCOME, BUT IF YOU WORK HARD ENOUGH ANYTHING IS POSSIBLE!”